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been looking awhile for this one. i've been getting the hang of using outlook and as well as adjust to it's quirks. i like using the 'find a contact' on the standard toolbar, to pull up contact info -- but there didn't appear to be any shortcut keys associated (or that you can assign).

turns out it's just F11.

doesn't work you say? could be you have an Add-in installed (i've read that MapPoint might cause a problem here, but it works fine for me).

nice when application go the extra effort and really map a lot of keys to the features. can really speed things up.